Established in 1998 we have been selling
quality products to our customers for
over 10 years! For an example of our
past customer service you only need to
read through a few of our
testimonials
that date back to 2000 (the time we
actually started posting a few on our
website). This kind of staying power
would lead one to believe that we must
be doing something right.
Please do not hesitate to e-mail or call
if you should have any questions
regarding any of our products.
What are your hours of operation?
Hours of Operation:
Monday - Friday 10:00am - 9:00pm eastern
Saturday - Sunday 12:00pm - 4:00pm eastern
How long will it take to receive my order?
All in stock items are normally shipped within one business
day (Mon-Friday) from the date of receipt of your order.
Please note, UPS does not pick up or deliver on weekends or
Federal Holidays (These days are not considered
business/shipping days). Regular ground delivery takes 6 to
7 business days.
How long before I receive my custom bow?
Custom bows (all of the bows we offer are custom made) will
ship in 4 - 6 or 7 - 8 weeks depending on the type of bow
you order. For further information, you may view the
shipping time under the description of each individual bow
Bow and Arrow Section. Your credit card will be charged
for the bow at time of placing order.
How do I place a mail order?
Use our online shopping cart to fill out the order form to
the point it gives the shipping option. Choose the shipping
option and print the page. Mail it along with a check or
money order payable to Arms of Valor, Ltd. to:
Arms of Valor
Orders Dept.
53 Brentmeade Dr.
Jackson, TN 38305
Please Note: Personal checks may delay shipments 7 to 14
days.
Do you ship overseas?
Yes, we ship via UPS. Shipping charges are calculated from
the country code entered on the order form. If you do not
agree with the charges you do not need to submit your order.
- United Parcel Service (UPS) - Shipping time is 7 to 12
days on in-stock items and is traceable during transit. International Customers are responsable for any tariffs
and duty charges incurred. It is the customer's
responsability to be aware of merchandise restrictions, if
any, for their local area.
What is a backorder?
Because we carry a large inventory we have most items in
stock. However, with some items production is not high
enough to meet the demand. If this should be the case with
your order you will be notified and given the opportunity to
place your order on Back Order or to cancel it (We can only
notify you if your e-mail address is on the order. The
item(s) is/are usually shipped to you within 30 days, and no
charges are made until your item(s) are ready for shipment.
What are your shipping methods?
Shipping is via UPS. UPS allows your order to be tracked.
(Due to the length, some bows are shipped via U.S. Postal
Service Priority Mail)
Returns, Refunds & Exchanges
On receiving your order if you are not satisfied, contact us
within 3 days of receipt for a return authorization number,
then mail the item(s) back to us postage paid and insured,
and we will gladly issue a refund (items must be received
within 10 business days once a Return Authorization is
issued). Please include a slip of paper with your name,
address, telephone number, reason for return, and return
authorization number written on it. Please remember to call
for a return authorization number as any unauthorized
returns will be returned to sender. If you paid by credit
card we'll credit your charge account within 3 - 5 business
days of receiving the item. If you paid by check, you'll
receive a refund check within 10 business days. Shipping
and handling charges are not refunded. Please Note:
There is a 10% restocking fee on frivolous returns.
Who pays for reshipping costs on an exchange?
Customer is responsible for all shipping charges, unless the
exchange is a replacement due to damage.
What if an item arrives damaged?
Most items are shipped from this location and inspected
before packing. If you have received a package that has been
damaged, please do not discard the original packaging.
Please contact us as soon as possible so that we may arrange
for inspection and replacement of the item.
Battle-Ready Weapon
Care
When shipped your sword, dagger, axe, etc. will come to you
with an oil base product on it. Our Battle-Ready Swords are
made of high carbon spring steel. They are REAL
swords. This means that a certain amount of care is required
to keep your sword looking beautiful.
Whenever handling your sword do not touch the blade. If you
do handle the blade use a soft cloth and WD-40 or Vaseline
to wipe down the blade.
To
keep the brass shiny use Brasso and a soft cloth. Rub the
Brasso on in a circular pattern then wipe off with a clean
part of the cloth.
You
should not store your blade in a leather scabbard for long
periods of time. Leather retains moisture and will cause
your blade to rust. Storing a sword in a wood scabbard is
acceptable. If you do store your sword in the scabbard
whether it be leather or wood be sure to put a heavy coating
of Vaseline on the blade, and apply a new coating
frequently.
If
the blade does become rusty use WD-40 and a green scotch
bright or steel wool pad. Rub the rust spot with the blade
length. After rust has been removed wipe down with a soft
cloth then apply a coat of Vaseline or WD-40.
Do
not attempt to chop down a tree with your sword.
Such an activity is guaranteed to damage your sword. Axes and
machetes are well designed for this with the weight of the steel
concentrated over the point of percussion. When you strike a
firmly fixed object like a tree or a thick branch with a sword,
a great deal of the blade projects past the object being cut,
causing the blade to bend or torque. It should be pointed out
that the Japanese, who believe in a great deal of practise with
the sword, used thick bamboo. The bamboo was resistant to a cut,
but didn't have the rigidity of a tree, and so it would not have
damaged a valuable blade. For a Japanese warrior to cut into a
tree would have been unthinkable.
Care For Mail, Helmets And Armour
Your
mail shirt or coif will come to you with a heavy coat of oil on
it. The easiest way to remove this oil is by dipping it or
allowing it to soak in lacquer thinner. Once the oil is removed,
moisture in the air and perspiration will cause rust to form.
There is really no way to avoid this. The best way to remove
light rust is to put the mail piece into a sack or pillow case
with fine sand and shake it vigorously until the rust is
removed. You may wish to spray a clear silicone coat on the
mail. This helps to slow rust down. The best thing is to do
after use is clean it with sand. If you are going to store the
mail for a longer period of time, the best thing is to oil it
again and keep it in a dry place. The oil can be easily removed
again. Your helmet or armour can be lacquered or oiled or simply
keep it dry and wipe it down with a clean cotton cloth after
wearing or handling it.
Copyright 1997 - 2010
*All text and images are the property of Arms of Valor
or have been used with permission. Use of these images
is not permitted without permission of Arms of Valor,
Ltd. or their original creator.
Disclaimer
Swords of Valor, Arms of Valor, Ltd., its employees, associated
companies assumes no responsibility for injury, damage or
loss incurred by use of any merchandise sold on this site
or in our hard copy catalogs. Compliance to local , state
and federal laws and/or statutes is the responsibility of
the purchaser. Weapons, replica or live steel, will not
be sold to individuals under the age of 18 without permission
or consent of a parent or guardian. Purchase of merchandise
from Arms of Valor, Ltd. implies agreement to the above
statements by purchaser.
